Tuesdays with Tom: The Binder That Saved the Audit How one casual visit turned into a compliance success story Tom saved the day! Tom got a call one Wednesday morning that started with, “You probably don’t remember me, but…”It was a city clerk he had met months earlier during a casual stop-in. They’d chatted over […]
Tuesdays with Tom: The Time Tom Used a Label Maker… Poorly
Tom recently got ahold of a label maker. A dangerous development. It started with good intentions. He was visiting a small city office where the clerk asked if he could help her “make some sense of the chaos” in their storage area. Tom offered to take a quick look. That turned into a full-blown sorting […]
Tuesdays with Tom: Tom Brought Coffee and Left with a Project
Tuesdays with Tom: Tom Brought Coffee and Left with a Project How a friendly visit turned into a citywide scanning solution. No pressure, no pitch, just Tom being Tom. Tom doesn’t do sales buzzwords or pushy tactics. He’s not the guy who “circles back” or “leverages synergies.” He just shows up, says hello, and sees […]
Tuesdays with Tom: From Lagging Putts to Leading Projects
Tuesdays with Tom: From Lagging Putts to Leading Projects How one weekend on the greens reminded us that every strong finish starts with smart adjustments. After a rough start, Tom found his groove on the green and climbed into the top ten. This past weekend, Tom teed it up at the City Amateur Open. After […]